NON-DISCRMINIATION POLICY & PROCEDURE
It is the policy of Baton Rouge Cardiology Center, L.L.C. (“BRCC”) not to discriminate on the basis of race, color, national origin, sex, age or disability. BRCC has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Section 1557 of the Affordable Care Act (42 U.S.C. 18116) and its implementing regulations at 45 CFR part 92, issued by the U.S. Department of Health and Human Services. Section 1557 prohibits discrimination on the basis of race, color, national origin, sex, age or disability in certain health programs and activities. Section 1557 and its implementing regulations may be examined in the office of Dana W. Dayries, Section 1557 Coordinator, (hereinafter “Coordinator”), 5231 Brittany Drive, Baton Rouge, Louisiana 70808, Telephone No. 225-767-9912, Facsimile No. 225-767-9956, who has been appointed to coordinate the efforts of BRCC to comply with Section 1557.
Any person who believes someone has been subjected to discrimination on the basis of race, color, national origin, sex, age or disability may file a grievance under this procedure. It is against the law for BRCC to retaliate against anyone who opposes discrimination, files a grievance, or participates in the investigation of a grievance.
Grievances must be submitted to the Coordinator within sixty (60 days) of the date the person filing the grievance becomes aware of the alleged discriminatory action.
A complaint must be in writing, containing the name and address of the person filing it. The complaint must state the problem or action alleged to be discriminatory and the remedy or relief sought.
The Coordinator (or her/his designee) shall conduct an investigation of the complaint. This investigation may be informal, but it will be thorough, affording all interested persons an opportunity to submit evidence relevant to the complaint. The Coordinator will maintain the files and records of BRCC relating to such grievances. To the extent possible, and in accordance with applicable law, the Coordinator will take appropriate steps to preserve the confidentiality of files and records relating to grievances and will share them only with those who have a need to know.
The Coordinator will issue a written decision on the grievance, based on a preponderance of the evidence, no later than thirty (30) days after its filing, including a notice to the complainant of their right to pursue further administrative or legal remedies.
The person filing the grievance may appeal the decision of the Coordinator by writing to the Chief Executive Officer within fifteen (15) days of receiving the Coordinator’s decision. The Chief Executive Officer shall issue a written decision in response to the appeal no later than thirty (30) days after its filing.
The availability and use of this grievance procedure does not prevent a person from pursuing other legal or administrative remedies, including filing a complaint of discrimination on the basis of race, color, national origin, sex, age or disability in court or with the U.S. Department of Health and Human Services, Office for Civil Rights. A person can file a complaint of discrimination electronically through the Office for Civil Rights Complaint Portal, which is available at: https://ocrportal.hhs.gov/ ocr/ portal/ lobby.jsf or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201.
Complaint forms are available at: http://www.hhs.gov/ ocr/ office/ file/ index.html. Such complaints must be filed within one hundred eighty (180) days of the date of the alleged discrimination.
BRCC will make appropriate arrangements to ensure that individuals with disabilities and individuals with limited English proficiency are provided auxiliary aids and services or language assistance services, respectively, if needed to participate in this grievance process. Such arrangements may include but are not limited to, providing qualified interpreters, providing taped cassettes of material for individuals with low vision, or assuring a barrier-free location for the proceedings. The Coordinator will be responsible for such arrangements.
NOTICE AND STATEMENT OF NON-DISCRIMINATION
BATON ROUGE CARDIOLOGY CENTER, L.L.C. (“BRCC”) complies with applicable U.S. Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. BRCC does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.
BRCC provides free aids and services to people with disabilities to communicate effectively with us, such as:
Qualified sign language interpreters.
Written information in other formats (large print, audio, accessible electronic formats, other formats).
BRCC provides free language services to people whose primary language is not English, such as:
Information is written in other languages.
If you need these services, contact Dana W. Dayries. If you believe that BRCC has failed to provide these services or discriminated against on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Dana W. Dayries, 5231 Brittany Drive, Baton Rouge, Louisiana 70808, Telephone No. 225-767-9912, Facsimile No. 225-767-9956, or via email at firstname.lastname@example.org. You can file a grievance in person, by mail, fax or email. If you need help filing a grievance, Dana W. Dayries is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697. Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
BRCC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.
ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call 225-767-9912. (English)
ATENCIÓN: Ai habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 225-767-9912. (Spanish)
ATTENTION: Si vous parlez français, des services d’aide linguistique vous sont proposégratuitement. Appelez le 225-767-9912. (French)
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 225-767-9912. (Vietnamese)
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 225-767-9912. (Chinese)
ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغویة تتوافر لك بالمجان. اتصل برقم .(225-767-9912)- ھاتف الصم والبكم: (Arabic)
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 225-767-9912. (Tagalog)
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 225-767-9912 번으로 전화해 주십시오. (Korean)
ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 225-767-9912. (Portuguese)
ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວົ້າພາສາ ລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ. ໂທຣ 225-767-9912. (Laotian)
خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔ کال, 225-767-9912. (Urdu)
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 225-767-9912 (German)
توجھ: اگر بھ زبان فارسی گفتگو می کنید، تسھیلات زبانی بصورت رایگان برای شما 225-767-9912. فراھم می باشد. با تماس بگیرید. (Persian-Farsi)
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.Звоните 225-767-9912. (Russian)
เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 225-767-9912. (Thai)